1. Introduction
Digivero Technologies Limited ("we", "us", "our" or the "Company") operates Digivero (the "Platform").
Digivero provides digital services that may include airtime purchases, data purchases, bill payments, wallet services, virtual account funding and other services made available through the Platform.
This Privacy Policy describes how information relating to users of the Platform may be collected, processed, stored and protected.
2. Information We Collect
Depending on how you use the Platform, we may collect information such as:
Account Information
- Full name
- Email address
- Phone number
- Account login credentials
- Other information required to create and maintain your account
Transaction Information
We may collect information relating to transactions performed through your Digivero account, including transaction type, amount, status, reference numbers and timestamps.
Payment Information
Payment information may be processed through third-party payment providers. Depending on the payment method, we may receive transaction-related information such as payment status, reference numbers and other relevant details.
Technical Information
We may automatically collect certain technical information, such as device type, browser information, IP address, operating system and information about how you interact with the Platform.
3. How We Use Information
Information may be used to:
- Create and manage your account.
- Process requested transactions.
- Provide wallet and account services.
- Verify transactions and prevent unauthorized activity.
- Provide customer support.
- Send important service notifications.
- Improve the performance and usability of the Platform.
- Detect and prevent fraud, abuse and security threats.
- Comply with applicable legal and regulatory requirements.
5. Payments
Digivero may integrate with third-party payment and financial service providers to facilitate deposits, wallet funding and other transactions.
Payment information submitted during a transaction may be processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
Digivero does not intentionally store complete payment card credentials unless such storage is specifically required and legally permitted for the relevant service.
6. Data Security
We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, destruction or misuse.
However, no internet-based service can guarantee absolute security. Users should protect their login credentials and notify Digivero promptly if they suspect unauthorized access to their account.
7. Data Retention
We may retain personal and transaction information for as long as reasonably necessary to provide our services, maintain records, resolve disputes, prevent fraud and comply with applicable legal, accounting and regulatory requirements.
8. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion where legally permitted.
- Ask questions about how your information is processed.
- Withdraw certain consents where applicable.
Requests may be subject to verification and applicable legal or regulatory requirements.
10. Third-Party Services
The Platform may rely on third-party services to provide payments, telecommunications, electricity, cable television, education and other digital services.
Third-party services may have their own privacy policies and terms. Users should review those policies where appropriate.
11. Children's Privacy
Digivero is not intended for children who are not legally permitted to enter into financial or service transactions.
We do not knowingly seek to collect personal information from children in violation of applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
When changes are made, the updated version will be published on this page together with a revised "Last Updated" date.
13. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, you can contact us.
Digivero Technologies Limited
Platform: Digivero
Email: support@Digivero.com
Please note that the contact details may be updated as Digivero's official support channels are established.