1. Acceptance of Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Digivero Technologies Limited concerning your use of Digivero.
By accessing the website, creating an account or using any service provided through Digivero, you agree to be bound by these Terms.
2. About Digivero
Digivero is a digital services platform operated by Digivero Technologies Limited .
The platform is designed to provide customers with convenient access to digital services including, where available:
- Mobile data purchases.
- Airtime purchases.
- Electricity payments.
- Cable television subscriptions.
- Education-related services.
- Wallet funding.
- Virtual account services.
- Referral services.
- Gift card services when available.
Services may be introduced, modified, suspended or discontinued from time to time.
3. Eligibility
You must be legally capable of entering into a binding agreement and using the services offered through Digivero.
Where a service is subject to a specific age, identity or regulatory requirement, you must satisfy that requirement before using the relevant service.
You are responsible for ensuring that your use of Digivero complies with all laws and regulations applicable to you.
4. Account Registration
Certain Digivero services require you to create an account.
You agree to provide accurate, complete and current information during registration and to keep that information updated.
You are responsible for maintaining the confidentiality of your login credentials.
You must not:
- Share your password with another person.
- Allow unauthorized persons to access your account.
- Create accounts using false information.
- Impersonate another person or entity.
- Use another customer's account without authorization.
You should notify Digivero promptly if you suspect that your account has been compromised.
5. Services
Digivero provides access to digital services through its own platform and, where applicable, through third-party service providers.
Availability of a particular service may depend on the relevant network, provider, geographical area, technical availability or other circumstances.
Digivero may change available services, providers, plans, packages or service conditions from time to time.
Data and Airtime
Data and airtime purchases are processed using supported telecommunications or digital service providers.
Customers are responsible for entering the correct phone number and selecting the correct network, plan and amount before confirming a transaction.
Electricity
Customers are responsible for providing accurate meter information and selecting the appropriate electricity provider and meter type.
Cable Television
Customers are responsible for entering accurate subscriber information and selecting the intended package.
Education Services
Education-related products and services are subject to the terms and availability of the relevant provider.
6. Digivero Wallet
Digivero may provide customers with a digital wallet for funding their account and paying for supported services.
Your wallet balance represents the amount recorded by Digivero as available for eligible transactions.
Wallet transactions may include:
- Wallet funding.
- Service purchases.
- Refunds.
- Reversals.
- Promotional or referral credits, where applicable.
Wallet balances must not be used for unlawful activities or activities prohibited under these Terms.
7. Virtual Account Services
Digivero may provide eligible customers with a dedicated virtual bank account for funding their Digivero wallet.
Virtual account services may be provided through licensed or regulated financial service providers and payment partners.
Customers must only use their assigned virtual account for legitimate transactions.
Digivero may suspend or restrict a virtual account where required for security, compliance, fraud prevention or other legitimate reasons.
8. Payments
Payments may be made using payment methods made available by Digivero and its payment partners.
These may include, where supported:
- Bank transfers.
- Virtual account transfers.
- Debit or credit cards.
- Other approved electronic payment methods.
Payment transactions may be subject to the terms and policies of the relevant payment provider.
9. Pricing and Fees
Prices displayed on Digivero may include the underlying provider cost, Digivero markup and/or applicable transaction fees.
Digivero may change prices, fees and applicable charges at any time, subject to applicable law.
The price displayed to you before you confirm a transaction will generally be the amount applicable to that transaction.
Promotional pricing, discounts or special offers may have additional conditions.
10. Transactions
Once you submit a transaction, Digivero may process the request through the relevant service provider.
A transaction may have statuses including:
- Pending
- Processing
- Successful
- Failed
- Reversed
- Refunded
A transaction marked as pending may require additional time for the provider to return a final status.
Customer Responsibility
Before confirming a transaction, you should carefully verify all information entered, including:
- Phone number.
- Network.
- Meter number.
- Subscriber number.
- Account details.
- Service or package.
- Transaction amount.
Digivero may not be able to reverse a completed transaction resulting from incorrect information supplied by the customer.
11. Failed Transactions and Refunds
Where a transaction fails after a customer's wallet has been charged, Digivero may investigate the transaction and, where appropriate, reverse or refund the amount.
Refunds may be credited to the customer's Digivero wallet or returned through another supported method, depending on the nature of the transaction and payment method.
Refunds are subject to verification of the transaction status.
A failed browser request or interrupted internet connection does not by itself establish that a transaction failed. Digivero may verify the transaction with the relevant provider before processing a refund.
Additional refund terms may be contained in Digivero's separate Refund Policy.
12. Referral Programme
Digivero may operate a referral programme that allows eligible customers to invite other users to the platform.
Referral rewards, where offered, may require the referred user to satisfy specified qualifying conditions.
Digivero may modify, suspend or terminate referral programmes and rewards where permitted by law.
Customers must not:
- Create fake accounts to generate referral rewards.
- Manipulate referral systems.
- Use automated methods to generate referrals.
- Engage in fraudulent referral activity.
13. Gift Card Services
Gift card services may be introduced on Digivero in the future.
Where gift card services are not yet available, the relevant section of the Platform may display a "Coming Soon" message.
When gift card services become available, additional terms may apply to buying, selling, trading, redeeming or otherwise using gift cards.
14. Prohibited Activities
You must not use Digivero to:
- Commit or facilitate fraud.
- Launder money or facilitate unlawful financial activity.
- Process transactions using stolen payment information.
- Impersonate another person.
- Circumvent Digivero's security systems.
- Attempt to gain unauthorized access to another account.
- Abuse referral or promotional systems.
- Use automated systems to attack or disrupt the Platform.
- Engage in activities prohibited by applicable law.
We may investigate suspicious activity and take appropriate action where necessary.
15. Account Security
You are responsible for keeping your account credentials secure.
Digivero will not normally ask you to disclose your password through email, telephone or social media.
If you believe someone has gained unauthorized access to your account, you should contact Digivero as soon as possible.
Digivero may temporarily restrict an account where necessary to protect the customer, the Platform or other users.
16. Suspension and Termination
Digivero may suspend, restrict or terminate access to an account where reasonably necessary, including where:
- The account is suspected of fraud.
- The customer violates these Terms.
- The customer provides false information.
- Required by a payment or financial service provider.
- Required by law or regulatory authorities.
- The account presents a security risk.
Where appropriate and legally permitted, Digivero may provide notice or an explanation regarding restrictions.
17. Service Availability
Digivero aims to provide reliable access to its services but does not guarantee that the Platform will always be uninterrupted or error-free.
Service availability may be affected by:
- Network outages.
- Telecommunications provider issues.
- Payment provider downtime.
- Internet connectivity.
- Scheduled maintenance.
- Technical failures.
- Events outside Digivero's reasonable control.
18. Limitation of Liability
To the extent permitted by applicable law, Digivero will not be responsible for losses arising from circumstances outside its reasonable control.
This may include failures or delays caused by third-party service providers, telecommunications networks, payment networks, banking systems, internet infrastructure or other external systems.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
19. Intellectual Property
Unless otherwise stated, Digivero and its licensors retain all rights in the Platform, including its software, branding, designs, logos, text, graphics and other content.
You may not reproduce, modify, distribute, sell or exploit Digivero's intellectual property without appropriate authorization.
20. Privacy
Your use of Digivero is also subject to our Privacy Policy, which explains how we collect, use and protect information.
You can view the Privacy Policy here:
21. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, technology, business practices or legal requirements.
Updated Terms will be published on this page with a revised "Last Updated" date.
Continued use of Digivero after updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.
22. Governing Law
These Terms shall be interpreted and applied in accordance with the laws applicable to the operations of Digivero Technologies Limited, subject to any mandatory legal or regulatory requirements that apply to particular services.
Any dispute arising in connection with these Terms shall be handled through the appropriate legal or dispute resolution mechanisms available under applicable law.
23. Contact Us
If you have questions about these Terms or the services provided through Digivero, please contact us.
Digivero Technologies Limited
Platform: Digivero
Email: support@Digivero.com
Please use the official Digivero contact channels for account, transaction and support enquiries.